Legacy Software Support

Legacy software support

Plenty of businesses rely on older pieces of software to keep their organisation's moving for a range of different reasons. It could be the age old - 'if something is not broken then why fix it'. It could be the cost and/or time to replace it. It could be that staff don't have the time to learn a new system.

That is, until it breaks. Only then, do companies realise the true value of their software systems but by that point, replacing them is often prohibitively expensive, disruptive and time consuming.

The next best option? Modernise and maintain your existing system(s).

Why might you need it?

As software gets older, it starts to show its age - slower performance, random errors, security gaps and integration problems with newer software. Similar to us humans: the older we get, the more care we need to continue functioning!

Without proper maintenance and support, these issues can quickly disrupt your business operations, cause productivity dips and even result in full system downtime.

Legacy software support helps you to:

• Keep your existing systems stable and secure

• Extend the life of your original investment

• Modernise functionality where possible

• Avoid the cost and chaos of a full system replacement

Scenarios where support is probably required

If your company identifies with any of the following, it is probably time to start exploring legacy support options:

Legacy websites - Websites developed years ago that are still integral to key system processes or administrative functions but have had little in the way of updates and maintenance. These sites may struggle with outdated technology, security vulnerabilities and limited compatibility with modern browsers or devices.

Custom CRM and WFM platforms - Bespoke Customer Relationship Management (CRM) or Workforce Management (WFM) systems that form the backbone of business operations but have not been updated or maintained regularly. Without ongoing support, these platforms probably suffer from bugs, lack new features and be unable to integrate with newer technologies that would bring additional benefits to your company's operations.

Existing bespoke software - Older internal systems developed in house (often by long gone developers) can be a challenge to support - especially if documentation was never properly maintained. Without help, they can become unstable, inefficient or worse - impossible to repair.

Complex spreadsheets and databases - Advanced Excel spreadsheets or Microsoft Access databases that have been inherited from previous staff members. Over time, they can grow significantly and with the volume and complexity of data increasing, so does the risk of something going wrong with the worst case scenario being the file breaks and your data is lost forever. Yes, really..

Discontinued third party software - If your business depends on software or plugins that are no longer supported by the original vendor, you’re exposed to performance problems and security risks that can become problematic VERY quickly.

Regulatory compliance software - If your software supports regulatory requirements, it’s crucial to keep it maintained and updated as compliance rules change. Neglecting updates can lead to serious risks or even fines.

How can we help?

Our team specialises in supporting and modernising legacy software systems to ensure they continue to serve your business for as long as they possibly can. We understand that older systems often represent a significant investment of time, money and expertise which is why we don’t rush you to replace them and instead, work with you to stabilise, optimise and future proof what you already have. If you're concerned your legacy systems are at risk of causing problems for your business, we'd love to hear from you.