Advantages and Disadvantages of Bespoke Software

What is Meant by Bespoke Software?

Bespoke software is software that has been custom built from scratch to a specific set of requirements as defined by a single business, organisation or user group. It differs from off-the-shelf software - which is usually created for a broad audience with generic functionality - in that bespoke software is tailored to fit the unique workflows, requirements and outcomes of one particular client.

The Good

Now, lets take a look at some of the many advantages of bespoke software.

It is tailored to specific needs

The most prominent advantage of bespoke software is that it is developed to meet the exact requirements of a particular business or organisation. Every feature is designed in a way that ensures the solution aligns exactly with any existing workflows and the outcomes they want to achieve.

It can be designed to integrate with existing systems - bespoke or otherwise

Because it's built from scratch, bespoke software can be designed to integrate with existing systems and third party tools - this is not the case for off-the-shelf solutions, they usually offered limited integrations to third parties of their choice. This negates the need for workaround solutions and improves overall system coherence. 

It can be incredibly cost effective

Whilst initial development costs may be higher, bespoke software can reduce long term expenses significantly. Custom software is built to create efficiencies - whether through automation, more streamlined workflows or specific functionality - and this often reduces the need for manual work, helping businesses save on staff time and the associated overheads. It also removes the reliance on multiple software subscriptions and ongoing licensing fees.

They can be built to be scalable and flexible

Again, because it's built from scratch, custom software can be developed in a way that allows it to evolve as the business grows and changes. It can be easily modified, extended or upgraded to accommodate changes in operations, user base or market demands which is something that’s often difficult with off-the-shelf alternatives as this is all decided by the vendor.

It is built to improve efficiency (most of the time)

Because bespoke software eliminates unnecessary features and focuses on what is actually needed for a specific business, it more often than not leads to more efficient processes. Automation and tailored functionality greatly help reduce manual tasks and as a bonus - minimise the risk of errors.

Full Control

Unlike off-the-shelf software, bespoke systems are generally owned by the commissioning business. This means full control over how the software is used, maintained and developed rather than relying on third parties to push out updates, add features or fix bugs.

The Bad

With the good, comes the bad - isn't that just life?! Let's take a look at some of the downsides to bespoke software.

Higher Upfront Costs

One of, if not the most notable drawbacks is the upfront investment that usually required. Bespoke software typically requires more time and resources to design, develop and test, which can lead to significantly higher initial costs compared to off-the-shelf solutions as this software is already built.

Longer Development Time

Unsurprisingly, because it is built from the ground up, custom software takes longer to develop. Businesses must factor in planning, design, development, testing and deployment timelines, which may be problematic for businesses who are looking for quick fixes.

Requires Clear Requirements

The importance of clear requirements cannot be understated for bespoke software projects. Successful outcomes depend heavily on having clear, well defined requirements from the purchasing company and often requires a lot of detail. Without this, there’s a risk of scope creep, misaligned features or a product that doesn’t fully meet the business's needs.

Ongoing Maintenance Responsibility

With bespoke software, the responsibility for ongoing maintenance, updates and security falls to the commissioning business (or their chosen development team). This can add to risk and costs if not properly planned for.

To Finish

So there you have it, the advantages and disadvantages of bespoke software. Every project is unique so these pros and cons may or may not apply in your specific situation. If you'd like to discuss this further or get an idea of which points might apply to you, get in touch with our friendly team for a chat today!